Questions? We've Got Answers
Divina Maid operates in Columbia, Lexington, Cayce, West Columbia, Elgin, Blythewood, Irmo, Chapin, Gilbert.
All of our costs are visible on the homepage and booking form, unless you have any extras/add-ons that require cleaning. We price competitively within the cleaning industry and strongly believe that our convenience paired with quality cleaning services sets us apart from the rest.
Yes. We supply absolutely everything for your convenience. Our home cleaning professionals use only the highest quality products and the best equipment possible to ensure everything is done properly.
The only event of which we may not provide products, is if a customer has special requests and wants us to use something they provide.
Absolutely! We love going above and beyond! Please, make a note under the “Anything else we should know about?” section of our booking form, so that you can request any additional services necessary.
This may be subject to extra costs if it includes carpet cleaning, or any of the extras already listed on the booking form.
If there is a breakage or loss during your cleaning, notification of such an event must be made to Divina Maid within 48 hours of service, by email or phone. Divina Maid receives the notification, a form will be sent to you to be filled out. Please note the form needs to be received within 30 days after the incident occurs.
Our Happiness Guarantee represents our commitment to you. Should you have a concern with our cleaning service you have received, we will work with you to make it right.
Here’s the procedure:
- Call us within 24 hours of your cleaning and provide us with details of your concerns and/or issues.
- Photos of concerned areas may be required prior to revisit or refunds.
- 48 hours grace period is given for Move-in/Move-Out cleans.
- We will re-schedule the clean at no cost to you on the following business days. Our team will return to your home and address the areas of concern. Please note that re-cleans must be completed within 7 business days of last service to be eligible for credit or refund of service.
- After the re-cleaning, if you still have concerns regarding the clean, we will review your issues once again and if we are unable to address your concerns, we will fairly provide a credit or a refund to you.
We want to make sure that everybody’s appointments are serviced by the best cleaning professionals possible. It takes us time to find the right home cleaning professional for you. This is why we ask for 24 hours notice for all cancellations. Cancellations made the day of your appointment will incur a $50 charge.
A Team of 2 people is our standard, sometimes an extra team member can come when needed. However, we do send a team of 1 person when the job is small (Studio/1BR/2BR/Touch-up jobs).
It all depends on the condition of your home! But as a baseline take the number of bedrooms you have and turn that into hours. Ex. 3 Bedrooms = 3 hours.
No, absolutely not! It’s your choice to stay around or go out and take advantage of your free time. Just leave us a key and we’ll get your house cleaned!
We don’t offer cleaning of Chandeliers, Light Bulbs, Bio-hazards(Mold, etc..), Hoarding, Animal Waste, Cobwebs, High Reach Areas(More than 2 step ladder), Putting away dishes, Exterior Windows, Large furniture moving, and Large scale trash disposal.
A deep clean is for first-time customers or customers who haven’t had their home professionally cleaned in the past 1 month. This allows our cleaners additional time to thoroughly clean your home.
Definitely! Our cleaning teams have training on how to treat dogs, cats and other pets. We know how to love, respect and care for them. We’re a pet friendly cleaning service.
All you have to do is click book now, enter your relevant details and within 60 seconds you’re on the way to have a spic and span household. We’ll reply on the same business day confirming the appointment and arrival time. Also you can call 803-993-9963 for live help or chat with us.
Manage Your Account
Click the button in our header titled “Login” and enter your credentials. Upon booking with us, you’ll have created an account – if not, click the sign-up button and enter your information. You may manage your bookings from this page.
With our convenient booking system, you can book your first appointment within 60 seconds! Just visit our website and tell us a little about your home, enter your preferred payment method, and voila!
Trust and Safety
Each and every cleaning professional that we hire is experienced and professional, background and reference checked (police checks included), interviewed in-person, and highly rated / reviewed by other customers. We believe that your trust and security come first; therefore, we hold our cleaning professionals to the highest standards.
All of our home cleaning professionals are insured and trained to deal with any issues that may arise. We believe in constant communication which ensures that, if anything were to happen, we would immediately see to it that any issues are dealt with.
At Divina Maid, we acknowledge that unforeseen circumstances occur, and we proactively plan for anything that may potentially go wrong.
Yes! We use an SSL (online security technology) that ensures our website will never be compromised in any way. Then, any billing information we keep is stored in a secured database that also will not be compromised in any way. Your security is our #1 priority.
Absolutely. At Divina Maid, we do reference checks, police checks, and extensive background checks on all of our home cleaning professionals.
Simple! If you’re unhappy with your clean and feel as though our home cleaning professionals missed anything – let us know within 24 hours, and we’ll come back and clean it for free.
If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7 day window). If and only after our re-clean is completed – you’re still not happy with our service, we offer a full refund.
If your property is deemed a hazardous cleaning situation that goes over and above our normal cleaning environment that is covered by our cleaning packages, our cleaning teams have the right to walk away. Upon such a service, you will be charged a $50 booking fee due to holding your space in our schedule.
Yes, we require your payment information prior to scheduling your booking. A hold will be placed on your card the day before your service and you will not be charged until after the cleaning is completed.